Chapter 9 records management revised april 18, 2006 what is the purpose of records management. What is office the definition of office is rich and includes a place of business, clerical or professional activity, the personnel working in such a place, a position of authority or trust and mainly historically the support functions of a major household. Without efficient office administration, even the most well performing team will find. Do you think that certain principles should be followed when running a business. Administrative management adm this category deals with materials on organization, functions, management, agency emergency preparedness, and civil defense. Students are provided opportunities to develop attitudes and apply skills and kno wledge in the areas of business. Secretarial office administration and receiptionist courses 2. Office managers duties can vary significantly based on the size and type of organization of employment. Office administration and customer care office assistant understanding the role and function of the office the student should be able to. The vo ip provider may, for example, charge a setup or administration fee, a line activation fee, a cancellation fee.
Business management notes and revision kits click on the course unitssubjects to open the content module i communication skills life skills information and communication technology entrepreneurship financial accounting economics business law module ii cost accounting principles and practices and management supply and transport management quantitative. Office administration syllabus rationale office administration is a business education subject concerned with the study of administrative principles, policies, procedures and technological competencies governing the modern office environment. In combination with technological updates, this comprehensive introduction to office management focuses on. Administrative an office management administrative and office management prepares students to plan, organize, direct, and control the functions and processes of a firm or organization and be successful in a work environment. In that regard administrators are normally found in government and educational organizations, whereas managers are found in business. Office management and effective administration skills. Quible, administrative office management, 8th edition. Office administration is the process of overseeing the daytoday operations of an office. To implement a costeffective departmentwide program that provides for adequate and proper documentation of department of energy activities, proper records disposition, and promotes economy and efficiency in the program. Office professionals employees who work in a wide range of jobs that require knowledge of office practices as part of their job duties. Continuing the tradition, administrative office management, 8th edition, offers the most technologically updated text on the market. Office administration for csec download ebook pdf, epub.
Best practices and technologies and other administration and secretarial related training courses in abu dhabi, dubai, jeddah, riyadh, across the gcc. It examines the concept of management within the global business environment and through the appraisal of business cases, a variety of approaches are considered. A focus on primary school heads in one district in zimbabwe. Office management and effective administration skills is an exciting and interactive training course.
For courses in administrative office management, office management, or administrative management. Administration burlington office administration and management heinmann office administration office administration and management pdf notes office administration workbook pdf workbook shelly cashman series. Office administration and management notes knec diploma. Staff are strongly encouraged to ask questions, maintain an active interest in atps activities, and offer suggestions. As a clerk in the records management office, one of your duties is to order equipment and supplies for your office. Click download or read online button to get office administration for csec book now. Difference between management and administration with.
Administrate and manage an office efficiently and effectively the information presented to you in this unit, as in the other modules, is presented to you in manageable chunks called assessment criteria. The office management training module provides learning materials and exercises on how to efficiently and effectively manage an office and covers a range of subject areas e. Unit 4 business administration startup in class discuss these questions. Office administration and management office administration and management learning outcome at the end of this module you should be able to. Secretarial, office administration and receiptionist courses to succeed in office administration. The unit introduces the student to a range of studies which are useful in understanding people in the workplace. A guide to effective office practices from the county of. In addition to communicating with the public outside the office see chapter 8. Without this, chaos and disorder are almost guaranteed. Emerging trends and issues in office administration and management introduction this module is intended to equip the trainee with knowledge, skills and attitude that will enable himher perform office administration and management functions effectively. It is the process o utilizing the office resources efficiently o obtain the.
Use also for general material on administration which is too comprehensive to be filed under one of the more specific outlines, such as budget, fiscal. Concept of office management management notes tyrocity. West visayasstate universityjaniuay campus school of information and communications technology janiuay, iloilo lecture notes in office management 1 introduction to office management office office is a part of an organization. For example, a medical office manager may be required to greet patients, set appointments. Difference between management and administration definition of administration the administration is a systematic process of administering the management of a business organization, an educational institution like school or college, government office. Being the prime interface between the hotel services and the guests. Find machakos university office administration and management previous year question paper. If you enjoy working with people and seek a career in office work, read on to learn more about job duties, earnings and educational options for administrative assistants and secretaries.
This site is like a library, use search box in the widget to get ebook that you want. Notes on concept and importance of office management. It is the first point of interaction between the hotel and the guests. Depending on the general operating structure of the organization, and the complexity of tasks associated with the. Office administration and management question papers 283. Front office management 7 front office area is commonly termed as reception, as it is the place where the guests are received when they arrive at the hotel.
This department is supervised by office administration manager. A guidance manual for good practice 183 the use of some basic administrative books and forms can also help in managing visitors see appendices to this chapter for samples of these. The content and teaching strategies used should therefore reflect current trends in. The task of administration is usually the responsibility of an office administrator or manager. Office administration is one of the key elements associated with a high level of workplace productivity and efficiency. Modern office and its functions 5 the book has been thoroughly revised, enlarged and updated by mrs. Office administration syllabus extract office administration is a business education subject concerned with the study of administrative principles, policies, procedures and technological competencies governing the modern office environment. What do you think is the difference between management and business administration. Office administration capacity building for local ngos. It is a place where records of various activities are kept. They have to deal with typing service, maintain the records, and look after office supplies like stationeries.
It examines the concept of management within the global business environment and through the appraisal of. Introduction to office administration information technology essay. Management is a doing function because managers get work done under their supervision. Office management is the process of planning, organizing, staffing, directing and controlling the administrative functions of an office in order to achieve the objectives of the organization. Feel free to use the past paper as you prepare for your upcoming examinations. The content and teaching strategies used reflect current trends in the modern office. Notes, exercises, videos, tests and things to remember on concept and importance of office management.
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